Frequently Asked Questions
Below are answers to the questions we are asked most often. If you cannot find what you need, email our support desk and we will help.
How long does delivery take?
Orders are packed and dispatched within one business day. US delivery usually takes 3–7 days and international delivery 10–25 days, depending on customs and local postal handling.
How do I track my order?
As soon as your parcel leaves the warehouse you receive an email with a tracking number and link. You can also see the status of every order inside your account.
Is shipping free?
Shipping is free on orders over $800. Below that, a flat rate applies and is shown in your cart before you pay.
What payment methods do you accept?
We accept cryptocurrency (Bitcoin, Ethereum, USDT, Litecoin and more). The exact amount and wallet address are shown at checkout, and your order is confirmed automatically once the network confirms the payment.
Can I change my shipping address after ordering?
Yes, as long as the order has not shipped. Open the order in your account or contact support with your order number and we will update it for you.
My payment was sent but my order shows as unpaid
Network confirmations can take a little while. If it has been longer than an hour, email us the transaction ID (hash) from your wallet together with your order number and we will check it straight away.
What is your returns policy?
Unused items can be returned within 30 days of delivery for a refund or exchange. Contact support with your order number to start a return.
I have not had a reply from support
We answer every message within 24–48 hours (we are closed on Sundays). Please check your spam folder, and email us again if you still have not heard from us.